No doubt, for some of you most of the time spent on your phone goes to answering telemarketing calls from insurance, real estate, banks and mobile carriers or reading unwanted SMS from them. This not only kills your productivity but also wastes battery charge on your phone especially when you are trying to save it for important calls and you don't have a charger with you.
After several attempts finally TRAI has been able to set up few strict rules for all the telemarketers rather Telecom Service Providers that whom they could communicate via voice calls and text messages for their Unsolicited Commercial Communications (UCC). Now users like us can choose their preferences to receive or not to receive commercial communication. There are two categories cell phone users can choose from. Fully Block category and second one is Partially Block.
Register for Do Not Disturb (DND) Service
- Using SMS : For fully blocked category, send a toll-free sms START 0 TO 1909.
For partially Blocked category, type a toll-free sms START # and send it to 1909. Where # is your preference. See options below,
"START 1" for receiving only Banking/Insurance/Financial Products/Credit Cards related messages.
"START 2" for receiving only Real Estate related messages.
"START 3" for receiving only Education related messages.
"START 4" for receiving only Health related messages.
"START 5" for receiving only Consumer Goods and Automobiles related messages.
"START 6" for receiving only Communication/broadcasting/entertainment/IT related messages.
"START 7" for receiving only Tourism and Leisure related messages.
- Using IVRS : Dial toll-free number 1909, and follow the instructions of IVRS (Interactive Voice Response System).
- Using Customer Care : You can also register for DND by speaking with a customer care executive by dialing toll-free number 1909. Here is the list for the carriers with links to their DND service pages.
- Via Service Provider's Official Website : Log on to your service provider's official website to choose your preferences for Do Not Disturb (DND) services.
In case you wish to de-register the DND service, just need to send a sms by typing "STOP" to 1909 or consumers can stop this Via IVRS or speaking with customer care executive by dialing 1909.
Block Unwanted Callers with TrueCaller App for iPhone, Android Smartphone
Truecaller is a very cool app for the iPhone and Android that notifies you of the identity of incoming calls or text messages. Since it's a community driven app, it also can notify you of numbers that that have marked as spam or fraud or potentially dangerous.
They determine this by matching the number with their database of most blocked numbers. It also adds the number in the Identified as Spam contact list, where even more spam contacts, unwanted callers are added based on your GPS location. You can also auto-block the call by enabling Block spam calls in Truecaller settings.
Raise Complaints Against Unwanted Callers
If you are still getting spam calls and unwanted sms from advertisers after registering in DND, then you should raise a complaint against the caller for For complaint through SMS, customer has to send SMS "the unsolicited commercial communication, XXXXXXXXXX, dd/mm/yy" to 1909. Where XXXXXXXXXX - is the telephone number or header of the SMS, from which the UCC has originated.The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.
The complaint is taken very seriously and either TRAI or Service Provider will take action on complaint and inform you within 7 days of lodging of complaint. You may check registration status of your complaint through the link "UCC Complaint Registration Status" on their website.